Overview
At 1MART.Pk, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy is designed to help you return or exchange your items with ease.
1. Return Policy
You may return items within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:
Items purchased on sale or clearance are not eligible for return.
The item must be in its original condition, unopened, and with all packaging intact.
You must provide a valid receipt or proof of purchase.
2. Exchange Policy
If you wish to exchange an item for a different model, size, or color, you can do so within 14 days of receiving your order. The item must be in its original condition, unopened, and with all packaging intact.
To initiate an exchange, please contact our customer support team at support@1mart.pk to receive a return authorization.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a certain number of days.
4. Return Shipping
You are responsible for paying the shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong item sent, defective item). In such cases, we will cover the return shipping costs.\
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at support@1mart.pk. We will assist you in resolving the issue, which may include a replacement or full refund.
6. How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps:
Ship the package to the address provided in the return authorization.
Contact our customer support team at support@1mart.pk to request a return authorization.
Pack the item securely in its original packaging.
Include your order number and a note explaining the reason for the return or exchange.
7. Changes to This Policy
We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.